FAQ
๐ฟ Purely Blessed Candles Co. โ FAQ Page
๐ฌ Frequently Asked Questions
๐งด Product Questions
Q: What ingredients are used in your body butters?
A: Our body butters are handcrafted using a nourishing blend of shea butter, mango butter, coconut oil, jojoba oil, sweet almond oil, vitamin E, fragrance oils, and skin-safe mica powder. Each ingredient is carefully selected to deeply moisturize and leave your skin glowing.
Q: Are your products safe for sensitive skin?
A: Our products are made with skin-loving ingredients, but we always recommend doing a patch test before full useโespecially if you have sensitive skin or allergies.
Q: What if my body butter melts during shipping?
A: Since our body butters are made with natural oils and butters, they may soften or melt in warmer temperatures. If this happens, simply place your product in the refrigerator for about 20โ30 minutes and it will return to its normal consistency without losing effectiveness.
Q: How long do your products last?
A: Our products typically last 6โ12 months when stored in a cool, dry place away from direct sunlight.
Q: Are your products handmade?
A: Yes! Every product from Purely Blessed Candles Co. is handmade with care to ensure quality and consistency.
๐ Shipping & Orders
Q: How long does shipping take?
A: Orders are typically processed within 2โ3 business days, and shipping usually takes 3โ5 business days depending on your location.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders over $50.
Q: Do you offer local pickup?
A: No! But we do offer Local delivery free of charge.ย
Q: Can I track my order?
A: Yes, once your order ships, you will receive a tracking number via email.
๐ฐ Discounts & Rewards
Q: Do you offer discounts for first-time customers?
A: Yes! Use code WELCOME at checkout to receive 10% off your first order.
Q: Do you have a rewards program?
A: Yes! You earn 1 point for every $1 spent, which can be redeemed for discounts on future purchases.
Q: How do I get $2 off for leaving a review?
A: Simply leave an honest Google review, then message us through the website and we will provide you with a $2 off code.
Q: Do you offer any bundle deals?
A: Yes! We often run promotions like Buy 2 body butters and get $5 offโbe sure to check our homepage for current deals.
๐ Orders & Extras
Q: Do I get a free sample?
A: Yes! We include a free sample with orders over $35.
Q: Can I request specific scents?
A: If youโre looking for a specific scent, feel free to contact usโwe love creating custom experiences when possible!
๐ฅ Candles & Wax Products
Q: What type of wax do you use?
A: Our candles are made using a high-quality wax blend designed for a clean and long-lasting burn.
Q: How can I safely use your candles?
A:
- Trim wick to ยผ inch before each burn
- Do not burn for more than 3โ4 hours at a time
- Keep away from children and pets
- Never leave a burning candle unattended
๐ฆ Returns & Policies
Q: Do you accept returns or exchanges?
A: Due to the nature of our products, we do not accept returns. However, if there is an issue with your order, please contact us and we will make it right.
Q: What if my order arrives damaged?
A: Please contact us within 48 hours of delivery with photos, and we will assist you with a replacement or solution.
๐ Contact
Q: How can I contact you?
A: You can reach us through our website or email us directly. Weโre always happy to help!